Returns & Exchanges
Due to the perishable nature of our small-batch chocolate, we are unable to accept returns, but we are committed to ensuring you love every bite. If your order arrives damaged or incorrect, please reach out so we can make it right with a replacement or credit.
Document the Issue
If your chocolate arrives damaged or melted, please take clear photos of the packaging and the product immediately upon delivery.
Contact Support
Email our customer service team within 7 days of receiving your order, including your order number and the photos of the affected items.
Review Process
Our team will review your request within 48 hours to determine if a replacement, store credit, or refund is appropriate based on the condition of the goods.
Resolution
Once approved, we will ship out a fresh replacement at no cost to you or issue a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing